Terms and Conditions

1. Contractual Relationship and Acceptance

• Agreement to Govern Services: These Terms & Conditions (T&C) constitute the entire agreement between you ("Client") and GEEKS ASSISTANCE concerning your use of our IT services and website. Your signature on a service agreement, payment for any service, or simply accessing our website signifies your full acceptance of these terms.

• Definitions: "Service" refers to any remote or onsite support, consulting, maintenance, or subscription plan provided by our company. "Client System" refers to the hardware, software, and network components subject to the Service.

• Governing Law: This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of Ontario, Canada

2. Warranties and Disclaimers

• Service Warranty: GEEKS ASSISTANCE warrants that all Services will be performed in a professional manner by appropriately qualified technicians. If the specific issue resolved by our technician recurs within 7 calendar days, we will re-perform the service at no additional labor charge. This is the sole and exclusive warranty we provide.

• Disclaimer of Software/Hardware Performance: We do not warrant the performance of any specific software or hardware after our Service. We are not responsible for compatibility issues, vendor defects, or failures arising from components we did not explicitly install or recommend.

• No Other Warranties: Except for the limited Service Warranty above, GEEKS ASSISTANCE makes no other warranties, express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose.

3. Billing, Payment, and Service Interruption

• Pre-Payment and Billing: All subscription fees, hourly rates, or fixed-rate services must be paid in advance unless otherwise specified in writing. Failure to make timely payments will result in the immediate suspension or termination of active Service access.

• Cost of Third-Party Products: The Client is responsible for the full cost of any parts, software, or licensing fees purchased during the service, even if the service fee is later refunded.

• Scheduled Maintenance: We reserve the right to perform scheduled system maintenance on our own tools and platforms, which may temporarily affect Service availability. We will use commercially reasonable efforts to provide advance notice for any planned interruptions.

4. Intellectual Property and Confidentiality

• Our Property: All methodologies, diagnostic tools, code used for remote access, and content on our website are the intellectual property of GEEKS ASSISTANCE and may not be copied, reproduced, or reverse-engineered by the Client.

• Client Confidentiality: We treat all information obtained from the Client System during a service session, including technical details, passwords, and data paths, as strictly confidential. This information is used solely for the purpose of providing the requested IT Service.

5. Modification and Termination

• Right to Modify Terms: GEEKS ASSISTANCE reserves the right to update or modify these T&C at any time. We will provide notice of material changes by posting the updated terms on our website. Your continued use of the Service after such notice constitutes your acceptance of the revised T&C.

• Termination by Client: You may terminate your subscription or service agreement at any time by providing written notice to our support team. Termination will take effect at the end of the current paid billing cycle.

• Termination by GEEKS ASSISTANCE: We reserve the right to terminate Service immediately, without prior notice, if we determine the Client is in material breach of these T&C (e.g., non-payment, abuse of our staff, or illegal use of the Service).